Please check your email for links to each webinar.

Before starting the event, please view our Welcome Video for important details and updates. We also encourage you to watch our Iris Awards Video to honor the 10 deserving individuals who received awards this year. During your lunch break, please view our Peer Leadership Council Video. To learn more about the Peer Leadership Council, visit their webpage here.

10:00 AM – 11:00 AM Keynote: Promoting Recovery through Self-Direction and Wellness Management: New Evidence and Useful Tools
Dr. Judith A. Cook
New evidence from the fields of illness self-management and self-directed care shows us how to promote lasting recovery by building on strengths and capabilities. By addressing the social determinants of health, we acknowledge that the journey toward a meaningful life engages the mind and body, while also addressing economic and cultural contexts.

11:15 AM – 12:00 PM Racial Equity is a Verb
Lissa Jones-Lofgren
As we seek to better outcomes for the families we serve, we must deepen our awareness and understanding of the complexities presented by the construct of race and its impacts on mental wellness and family well-being.

1:15 PM – 2:00 PM Crisis Assessment Response Teams
Lauren Hubbard, RN & Colleen Watters, LCSW
Several models of mental health crisis response have been advocated for over the past number of years. Currently, there are several models around the country that have been successful in jail diversion, reduced number of arrests, decrease in officer time on call, and other successful outcomes. In this webinar we will learn about the team program in Milwaukee.

2:15 PM – 3:00 PM Supporting & Enhancing the Roles of Family in Mental Illness Recovery: What Providers, Consumers, and Family Members Need to Know
Dr. Heather Schmidtknecht
Mental illness recovery is a concept that offers hope to all persons living with mental illness (PLWMIs); however, it is especially important for those that are unlikely to be completely free of symptoms and/or the need for mental health treatment. Mental illness recovery is not a concrete outcome; rather, it is a journey. Recovery is multi-dimensional, subject to positive and negative influences of the world around the PLWMI. It is essential that providers, consumers, and family members understand how to support and enhance the role of family in mental illness recovery.

Presenter Biographies

Keynote Speaker 
Dr. Judith A. Cook
Dr. Cook is an internationally recognized authority on mental health services research, specifically the study of clinical and rehabilitation outcomes of children and adults receiving community-based care. She directs a federally funded research center along with numerous grants focused on intervention science and psychiatric epidemiology. She designs and implements innovative programs to enhance health and behavioral health of vulnerable populations. She works with federal, state and local authorities on behavioral health service system redesign and alternative financing strategies. Her recent work focuses on randomized controlled trials of evidence-based practice treatments for serious mental illness, and outcomes of individuals with co-occurring mental illness and chronic medical conditions. She consults with federal agencies including the National Institutes of Health, Social Security Administration, Department of Labor, Government Accountability Office, Substance Abuse and Mental Health Services Administration, and Veteran’s Administration. She is currently the Principal Investigator for the first national study of the prevalence of psychiatric and substance use disorders among women living with HIV/AIDS. She was a member of the NIMH Study Section on Mental Health Services in Specialty Settings from 2006-2009.

Racial Equity is a Verb
Lissa Jones-Lofgren, Principal and Consultant
Lissa embraces opportunists to bring a more robust, complex, and thoughtful examination of Black life and culture into public discourse. Lissa is a lover of history, literature, learning, teaching and the power of voice! She is an equity in culture coach, a radio producer, a podcast host, and a grandmother of twins.

Behind the Scenes: Milwaukee County BHD’s CART Team (Crisis Assessment and Response Team)
Lauren Hubbard, RN, BSN, Director of Community Crisis Services
Ms. Hubbard is an alumni of Prairie View A&M University (Houston, Tx) where she obtained her Bachelor of Science in Nursing in 2011. Ms. Hubbard has spent her career providing emergency behavioral health care services to the residents of Milwaukee County as a psychiatric RN. Lauren is currently serving as the Director of Community Crisis Services at Milwaukee County’s Behavioral Health Division. She oversees various mobile crisis teams, community-based crisis intervention programs, and is leading the community based redesign of BHD’s Crisis Service.

Colleen Watters, LCSW, Crisis Assessment Response Team (CART) Clinician for Milwaukee County Behavioral Health Division (BHD)
Colleen has over twenty years of experience in the social work field, and has spent sixteen of those years delivering services as a Milwaukee County employee. Before joining the adult Crisis Service at BHD, Colleen cared for inmates at CJF as a psychiatric social worker for over three years. Thirteen years ago, Colleen transitioned to the adult Crisis Mobile Team in the role of a Behavioral Health Emergency Service Clinician and found a passion for providing crisis intervention. Almost six years ago Colleen joined the CART team at BHD, where she has been able to combine her love for crisis services, along with her history with law enforcement, in order to best serve those in the community that need care and support the most.

Supporting and Enhancing the Role of Family in Mental Illness Recovery: What Providers, Consumers, and Family Members Need to Know
Dr. Heather Schmidtknecht
Dr. Heather Schmidtknecht has been a Registered Nurse for 25 years. She earned an advanced practice nursing degree as a Family Nurse Practitioner (FNP) in 2011, and her early experiences as  a nurse practitioner fueled her passion to care for, and advocate for, people with mental health needs. In May 2018, she earned her Doctorate of Nursing Practice (DNP) and her translational research project was addressing mental illness stigma.  She is currently an Associate Professor at Winona State University in Winona, MN where she teaches undergraduate nursing students in the classroom and in the clinical setting about caring for patients with mental health needs.  She also currently serves on the Board of Directors for NAMI La Crosse County.