Mental Health Crisis Response Models Webinar

View PowerPoint used in webinar.

Thank you to everyone who joined us live for the webinar on September 17, 2020. If you were not able to join us live, please feel free to watch the recorded video above. Thank you, presenters, for your time and the great information. 

About the webinar: Several models of mental health crisis response have been advocated for over the past number of years. Currently, there are several models around the country that have been successful in jail diversion, reduced number of arrests, decrease in officer time on call, and other successful outcomes. In this webinar we will learn about the team programs in Colorado in rural and suburban settings. The seminar will also highlight the program in Milwaukee as an urban/large city team approach.


Carey Boelter is the El Paso County Sheriff’s Office (EPSO) Behavioral Health Programs Manager.  She received her Bachelors in Psychology from the University of Colorado in Boulder and her Masters in Forensic Psychology from the University of Denver. She is a Licensed Professional Counselor extensively trained in providing behavioral health services to those involved in the criminal justice system. She has over 18 years of experience working with offenders to include working with adult sexual offenders in community and locked settings and juveniles with trauma histories and severe behavioral health disorders in secure youth services centers. Carey is the Behavioral Health Programs Manager for the El Paso County Sheriff’s Office in Colorado Springs, Colorado. In her role she is the CIT Coordinator for the office and is the supervisor for the EPSO co-responder program, Behavioral Health Connect (BHCON). The BHCON Unit responds to 911 calls that appear to be mental health related as well as takes referrals for follow up from patrol.  Her team’s philosophy for helping individuals with behavioral health disorders is to provide immediate crisis intervention and link them to the least restrictive service appropriate for their risk and needs. As appropriate, the team will divert individuals from the criminal justice system as well as the local emergency departments. The BHCON team will attempt follow up services with individuals served to ensure individuals have connected with community supports as well as that their needs are being met to lower their risk for criminal justice or crisis involvement in the future. Contact Carey

Laura Ciancone is the Mental Health Initiative Coordinator for Douglas County, Colorado where she works at the intersection of local government, public health, and behavioral health. Laura’s primary role is working closely with Douglas County Mental Health Initiative (DCMHI) partners and guiding strategic initiatives aligned with the vision of a community-based, integrated mental health delivery system. This intentional work spans health promotion, prevention, early intervention, crisis, acute and long-term care, and relies heavily on the passion and dedication of DCMHI and other community partners. Laura holds a Bachelor of Arts degree in Anthropology (social and medical focus) and a Master of Public Health degree from Indiana University Bloomington which fed her interests in human behavior and health, and influence her professional approach to community-based engagement and population health initiatives including the impact of systems, institutions and social determinants on health. Laura has watched the DCMHI grow from its early stages through various program implementation cycles and into the diverse group of nearly 40 stakeholders that it is today. Laura feels incredibly lucky to have found a role that combines her interests in mental health with her training in public health, and she is encouraged by the ever-growing recognition that mental wellbeing is central to overall health. Contact Laura

Lauren Hubbard is an alumni of Prairie View A&M University (Houston, Tx) where she obtained her Bachelor of Science in Nursing in 2011. Ms. Hubbard has spent her career providing emergency behavioral health care services to the residents of Milwaukee County as a psychiatric RN. Lauren is currently serving as the Director of Community Crisis Services at Milwaukee County’s Behavioral Health Division. She oversees various mobile crisis teams, community-based crisis intervention programs, and is leading the community based redesign of BHD’s Crisis Service. Contact Lauren


Emily Richardson is the Manager of Co-Responder Services at the Colorado Department of Human Service’s Office of Behavioral Health (OBH) and is a Licensed Clinical Social Worker in the state of Colorado.  Since 2004, she has worked in a variety of settings with justice-involved populations, all with behavioral health disorders.  She worked in the community mental health center setting for over 11 years and in the last 5 of those years she was the liaison for local law enforcement, a collaborative partner and course director for a Regional Crisis Intervention Team (CIT) training program, and also developed, implemented, and supervised Co-Responder Programs in three different law enforcement agencies.  She has been with OBH since 2018 and is responsible for contractual oversight of OBH funded Co-Responder Programs in Colorado and also serves as senior authority for law enforcement and behavioral health partnerships, needs analysis, and cross-system reform. Contact Emily

ErinErin Milliken has been with AspenPointe for 12 years and is a licensed therapist in the state of Colorado. She has experience working across the lifespan, specializing in acute care as well as emergency assessment and intervention.  She has overseen crisis services since 2013 and has developed programming related to mobile crisis services, walk in crisis centers, and has launched several co-response teams, including in person and virtual modalities. Contact Erin